Balance Decoration protects your personal data in line with the Saudi Personal Data Protection Law (PDPL). This policy explains what we collect, why we collect it, how we use and protect it, and your rights over it.
Who we are
Balance Decoration Establishment, Commercial Registration (Unified National Number) 7042675384, operating from our showroom on King Fahd Road, Al Arid, Riyadh. We are the controller responsible for the personal data described in this policy.
Data we collect
- Contact details: name, mobile number and email address.
- Project details: property location, requirements, and the photos and drawings you share with us.
- Conversation content: messages and attachments you send us via WhatsApp, email or website forms.
- Billing details: business name and VAT number when needed for invoicing.
- Website usage data: general technical information such as device type and pages visited, collected through cookies and analytics tools.
Why we use it
- To answer your enquiries and prepare quotations and initial design concepts.
- To deliver projects, schedule site visits and send project updates.
- To issue invoices and meet ZATCA requirements.
- To improve our services and website.
- To send marketing messages only to people who opted in; you can unsubscribe at any time.
WhatsApp communication
We use the WhatsApp Business Platform by Meta to communicate with you. Your conversations with us are stored in our customer management and accounting system (Odoo) so we can serve you and follow up on your request, and only authorized staff can access them. Through WhatsApp we may send you replies to your enquiries, quotations, invoices and project updates. We send marketing messages only with your consent, and you can stop them at any time by replying "STOP" or "إيقاف". Meta's processing of messages is governed by its own privacy policy.
Sharing
We never sell your data. We share it only with service providers we need to run our business, including Meta (WhatsApp), Odoo (customer management and accounting), Google (email and file storage), Cloudflare (website hosting), integration providers that connect WhatsApp to our systems, and AI tool providers used to prepare initial design concepts. We also share it with government authorities when the law requires it. We never publish photos of your project, your identity or your location without your written approval.
International transfers
Some of our service providers may process your data on servers outside the Kingdom of Saudi Arabia. When this happens, we follow the PDPL and its regulations on data transfers and limit the data shared to the minimum necessary.
Retention
We keep data for as long as our relationship lasts, then for the period Saudi regulations require, such as tax and accounting record retention. After that we delete it or make it anonymous.
Your rights
- To be informed about how your data is processed.
- To access your data and receive a copy.
- To correct or complete your data.
- To request destruction of your data when it is no longer needed.
- To withdraw consent to marketing messages at any time.
- To file a complaint with the Saudi Data & AI Authority (SDAIA) if you believe your data was processed in breach of the law.
How to request deletion of your data
To request deletion of your data, including your WhatsApp conversations, email care@bdecors.com with the subject "Data deletion request", or send the request to us by WhatsApp. We will verify your identity and complete the request within 30 days, except for records the law requires us to keep, such as tax invoices, which we delete when the legal retention period ends.
Cookies
Our website uses cookies and analytics tools to understand how the site is used and to improve it. You can disable cookies in your browser settings.
Children
Our services are intended for adults, and we do not knowingly collect data from children under 18.
Security
We apply technical and organizational controls to protect your data, including encrypted connections and access limited to authorized staff.
Changes to this policy
We may update this policy from time to time and will publish the updated version on this page with its last-updated date.
Contact us
Balance Decoration, showroom on King Fahd Road, Al Arid, Riyadh. For any request about your data, email care@bdecors.com.
Last updated: 24 October 2026.